Shipping & Delivery Policy

Loopit Shipping & Delivery Policy (UK)

At Loopit, we are committed to delivering your order safely and on time. This Shipping & Delivery Policy outlines how we handle orders and delivery in accordance with UK consumer law.

1. Order Processing

  • Orders are usually processed within 1–3 working days after payment confirmation.

  • You will receive an email confirmation with your order details and tracking information once your order has been dispatched.

2. Delivery Timeframes

  • Standard delivery time for our products is 10–25 working days from the dispatch date, depending on the product type and your location in the UK.

  • While we make every effort to deliver within these timeframes, delays may occur due to factors beyond our control (e.g. customs, courier delays, strikes).

  • We will notify you immediately if we foresee any delay exceeding the expected delivery time.

3. Delivery Charges

  • Delivery charges are calculated at checkout and shown before you complete your purchase.

  • We may offer free delivery on selected products or promotions, which will be clearly stated on the website.

4. Your Rights Under UK Law

  • Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, if we fail to deliver your order within the agreed timeframe, you are entitled to cancel your order and receive a full refund.

  • If your item does not arrive within 30 days of purchase (unless otherwise agreed), you have the right to request a refund or replacement.

5. Address Accuracy

Please ensure that your delivery address is correct at checkout. We cannot be held responsible for delays or lost items caused by incorrect addresses provided by the customer.

6. Damaged or Lost Items

If your order arrives damaged or does not arrive within the stated timeframe, please contact us immediately at [your email] with your order details so we can investigate and resolve the issue.

7. International Delivery

For deliveries outside the UK, please note that customs duties, taxes and additional fees may apply. Delivery timeframes may also vary.

Summary of Delivery

  • Processing: 1–3 working days

  • Standard delivery: 10–25 working days

  • Full refund if not delivered within 30 days (unless otherwise agreed)

  • Contact us immediately for damaged or missing items