Policy Exchanges and Returns

Loopit Returns & Exchanges Policy (UK)

At Loopit, we want you to be delighted with your purchase. This Returns & Exchanges Policy sets out your rights under UK consumer law and our own additional commitments.

1. Faulty or Incorrect Items

If an item is faulty, damaged, or not as described, please contact us immediately at [your email] with your order details and photos of the issue.

  • You have 30 days from receipt to request a full refund.

  • After 30 days and within 6 months, we will offer a repair or replacement. If that is not possible, you are entitled to a refund.

2. Change of Mind (Online Purchases)

Under UK Consumer Contracts Regulations, you have the right to cancel your online order within 14 days of receiving it.

  • To exercise this right, you must notify us within the 14-day cooling-off period.

  • You must return the items in their original condition and packaging.

  • Refunds will include the original standard delivery cost. Return postage is at the customer’s expense unless the item is faulty or we sent the wrong item.

3. In-Store Purchases

If you purchased in person at one of our locations, we are not legally required to accept returns for non-faulty items, but we may do so at our discretion. Please contact our team before returning any in-store purchase.

4. Exclusions

For hygiene and safety reasons, certain items cannot be returned unless faulty, including:

  • Custom or personalised products

  • Opened beauty or hygiene products

  • Perishable goods

5. How to Return an Item

  • Email us at [your email] with your order number and reason for return.

  • We will provide the return address and instructions.

  • Please ensure the package is securely packed; we recommend tracked postage.

6. Refunds

  • Refunds will be processed within 14 days of receiving the returned items.

  • Funds will be refunded to the original payment method.

7. Exchanges

We are happy to offer an exchange for the same product or a similar item of equal value if available. Please contact us before sending any items back.

In summary

  • 14 days to cancel online orders

  • 30 days to return faulty items for a refund

  • Repair, replacement or refund as per UK law after the initial 30 days

  • Certain items excluded for hygiene or custom reasons